01 Order Processing Time

All orders are processed after payment confirmation.

Orders are typically processed within 3–7 business days. Business days exclude weekends and public holidays. During peak seasons, promotional events, product launches, or holidays, processing may take longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Please note that an order confirmation acknowledges receipt of your order and does not mean that the parcel has shipped. Processing time is separate from the estimated delivery period.

02 Shipping Destinations & Delivery Time

We currently provide shipping services to customers in the United States.

Actual delivery times may vary depending on:

• The shipping destination and local delivery conditions.
• Customs, security, or regulatory processing where applicable.
• Carrier delays, service interruptions, or capacity constraints.
• Weather conditions, peak seasons, and public holidays.
• Incorrect or incomplete shipping information.
• Other circumstances outside our reasonable control.

Perfume and other alcohol-based fragrance products may be classified as flammable or restricted goods. Certain destinations, air services, expedited shipping methods, parcel-forwarding addresses, or PO boxes may therefore be unavailable.

03 Shipping Fees

Shipping fees are calculated based on order details, destination, parcel weight, and the delivery methods available for the products purchased.

The applicable shipping fee will be displayed during checkout before payment is completed.

From time to time, we may offer free-shipping promotions or special shipping offers. Such offers may be subject to minimum purchase amounts, excluded products, eligible destinations, or promotional periods specified with the offer.

04 Order Tracking

Tracking information will be sent by email after dispatch when available.

Please allow several business days for tracking information to update. A tracking number may initially display “Label Created,” “Pre-Shipment,” or a similar status while the parcel is awaiting its first carrier scan.

Some delivery services or destinations may provide limited tracking updates. Tracking information is supplied by the relevant carrier and may not update continuously throughout transit.

05 Customs, Duties & Taxes

For orders that involve applicable import procedures, customers are responsible for customs duties, taxes, brokerage charges, or other import fees unless those amounts are expressly collected at checkout or the law requires otherwise.

Customs policies vary by destination. Customs authorities may inspect, hold, or delay parcels, and these procedures are outside our reasonable control.

If a parcel is refused because applicable customs fees or import charges are not paid, any refund will be handled in accordance with our Refund & Return Policy and applicable law. Shipping, return, customs, and carrier charges may be deducted where legally permitted.

06 Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details at checkout, including the recipient's name, street address, apartment or unit number, city, state, ZIP code, and any requested contact information.

If you notice an error, please contact us as soon as possible through the customer service information on our website.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

We are not responsible for delays, failed deliveries, returned parcels, or additional charges caused by incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.

07 Delayed, Lost, or Damaged Packages

Although we work with shipping partners to facilitate delivery, unexpected delays, loss, or damage may occasionally occur.

If your parcel has not arrived within the estimated delivery timeframe, please:

1. Review the latest tracking information.
2. Check with household members, neighbours, building management, or the local delivery office where appropriate.
3. Verify the shipping address shown in your order confirmation.
4. Contact our customer service team through the information provided on our website.

We will work with the carrier to investigate reported delivery issues. Carrier investigations may require additional time and supporting information.

If your parcel arrives damaged, contact us promptly and provide clear photographs of the outer packaging, shipping label, internal packaging, and damaged product. Please retain the packaging until the claim has been reviewed.

Any refund, replacement, or other remedy will be handled in accordance with our Refund & Return Policy and applicable consumer-protection law.

08 Returned or Undeliverable Packages

A parcel may be returned because of an incorrect address, unsuccessful delivery attempts, refusal, failure to collect, or unpaid customs charges.

If a parcel is returned to us, we will contact you when it has been received and reviewed. Reshipping fees, return charges, or deductions may apply where permitted by law and where the failed delivery resulted from information or action attributable to the customer.

Any refund or reshipment arrangement will be handled under our Refund & Return Policy and applicable law.

09 Order Changes & Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee changes or cancellations after processing has begun. Orders that have already shipped cannot ordinarily be canceled in transit and must follow the applicable return procedure.

Nothing in this section limits any cancellation, refund, or other right that may be required by applicable law.

10 Contact Us

If you have questions about order processing, shipping, tracking, or delivery, please contact our customer service team using the contact information published on our website.

To help us assist you efficiently, please include your order number and the email address used at checkout.

Thank you for choosing our store. We appreciate your trust and the opportunity to serve you.