Shipping policy

Shipping Policy

Last Updated: July 7, 2026

Thank you for shopping with us. We are committed to providing a smooth and reliable shopping experience. Please review the following shipping information before placing your order for TOCCA products.

1. Order Processing Time

All orders are processed after payment confirmation.

Orders are typically processed within 3–7 business days. Business days do not include weekends or public holidays. During peak seasons, promotional events, product launches, or holidays, processing times may take longer.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

An order confirmation does not mean that the order has shipped. Processing time is separate from the estimated delivery time shown below.

2. Shipping Destinations and Delivery Time

We currently provide shipping services to customers in the United States.

Estimated delivery time:

  • United States: 15–30 business days after dispatch

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on:

  • the shipping destination;

  • customs or security processing;

  • carrier delays or service interruptions;

  • weather conditions;

  • peak seasons and public holidays;

  • incorrect or incomplete shipping information;

  • other circumstances outside our reasonable control.

Perfume and other alcohol-based fragrance products may be classified as flammable or restricted goods. Certain destinations, air services, expedited methods, parcel-forwarding addresses, or PO boxes may therefore be unavailable.

3. Shipping Fees

Shipping fees are calculated based on your order details, destination, parcel weight, and available delivery method. The applicable shipping fee will be displayed during checkout before payment is completed.

From time to time, we may offer free-shipping promotions or special shipping offers. These offers may be subject to minimum purchase amounts, excluded products, eligible destinations, or promotional periods stated with the offer.

4. Order Tracking

Once your order has been shipped, tracking information will be provided by email when available.

Please allow several business days for tracking information to update after dispatch. A tracking number may initially show “label created,” “pre-shipment,” or a similar status while the parcel is awaiting its first carrier scan.

Some delivery services or remote destinations may provide limited tracking updates.

5. Customs, Duties, and Taxes

Customers are responsible for any customs fees, duties, taxes, brokerage charges, or import fees that may apply to their order, unless these charges are expressly collected during checkout.

Customs policies vary by country and region. We recommend checking applicable local regulations before placing an order. Customs authorities may inspect or delay a parcel, and these procedures are outside our control.

If a parcel is refused because customs fees or import charges are not paid, any refund will be handled according to our Refund & Return Policy and applicable law. Shipping, return, customs, and carrier charges may be deducted where legally permitted.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details at checkout, including the recipient’s name, street address, apartment or unit number, city, state, ZIP code, telephone number, and email address.

If incorrect information is provided, please contact us through the contact information on our website as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

We are not responsible for delays, failed deliveries, returned parcels, or additional charges caused by incorrect or incomplete shipping information supplied by the customer, except where applicable law provides otherwise.

7. Delayed, Lost, or Damaged Packages

While we work with reliable shipping partners, unexpected delays, loss, or damage may occasionally occur.

If your parcel has not arrived within the estimated delivery timeframe, please:

  1. review the tracking information;

  2. check with household members, neighbours, building management, or the local delivery office;

  3. verify that the shipping address on your order confirmation is correct;

  4. contact our customer service team through the contact information provided on our website.

We will work with the shipping carrier to investigate the issue. Carrier investigations may require additional time, and customers may be asked to provide photographs, identification, a written declaration, or other supporting information.

If a parcel arrives damaged, please contact us promptly and provide clear photographs of the outer packaging, shipping label, internal packaging, and damaged product. Do not discard the packaging until the claim has been reviewed.

Any refund, replacement, or other remedy will be handled in accordance with our Refund & Return Policy and applicable consumer-protection law.

8. Returned or Undeliverable Packages

A parcel may be returned to us because of an incorrect address, unsuccessful delivery attempts, refusal, failure to collect, or unpaid customs charges.

If a parcel is returned, we will contact you when it has been received and inspected. Reshipping fees, return charges, or deductions may apply where permitted by law and where the failed delivery was caused by information or action attributable to the customer.

9. Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellation after processing has begun.

Orders that have already shipped cannot be cancelled and must follow the return procedure stated in our Refund & Return Policy.

10. Contact Us

If you have questions about shipping or delivery, please contact our customer service team through the contact information provided on our website and include your order number.