01 Return Period & Eligibility

Customers may request a return within 14 days after receiving their order. To be eligible for a discretionary return, the item must:

• Be unused and in the same condition as received.
• Remain unopened, unsprayed, and sealed where applicable.
• Include the original packaging, protective materials, accessories, and tags, where applicable.
• Include proof of purchase or a valid order number.
• Be returned in accordance with the instructions provided by our customer service team.

Items that have been opened, sprayed, used, worn, washed, damaged, altered, or returned with missing packaging may not qualify for a discretionary return.

These restrictions do not apply where an item is defective, damaged upon arrival, incorrectly supplied, or otherwise eligible for a remedy under applicable law.

02 How to Request a Return

To initiate a return, contact our customer service team through the contact information provided on our website. Please include:

• Your order number.
• The item you wish to return.
• The reason for the return.
• Clear photographs if the item is damaged, defective, incorrect, leaking, or has a packaging issue.

After your request has been reviewed and approved, we will provide return instructions and, when applicable, the designated return address or shipping label.

Please do not send items back before receiving return instructions. Unauthorized returns may experience processing delays or may be returned to the sender.

Return approval does not guarantee a refund. Returned products remain subject to inspection.

03 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is necessary because:

• The item received is defective.
• The wrong item was supplied.
• The product arrived damaged or leaking.
• A verified fulfillment error occurred.
• Applicable law requires us to cover the return cost.

Original shipping fees are generally non-refundable unless the return results from an error on our part or a refund is otherwise required by law.

We recommend using a trackable shipping service and retaining your shipping receipt. We are not responsible for a customer-arranged return shipment that is lost or damaged before reaching the designated return location, except where applicable law provides otherwise.

No restocking fee will be charged for an approved return unless a fee was clearly disclosed before purchase and is permitted by applicable law.

04 Refund Process & Timing

Once we receive and inspect your returned item, we will notify you whether the refund has been approved or declined.

Approved refunds will be issued to the original payment method. We generally cannot redirect a refund to a different card, account, or payment method.

Please allow additional time for your bank, credit-card company, or payment provider to process and post the transaction. Posting times vary by provider and are outside our control.

If a refund appears overdue after we have confirmed that it was issued, please contact your payment provider first, then contact our customer service team with your order details.

05 Non-Returnable Items

Unless defective, damaged, incorrectly supplied, or otherwise required to be accepted by law, the following items are generally not eligible for discretionary returns:

• Items clearly marked as final sale.
• Opened, sprayed, tested, or used fragrances.
• Opened or unsealed beauty and personal-care products.
• Items damaged, altered, or contaminated after delivery.
• Products missing original packaging, seals, accessories, or tags where applicable.
• Gift cards.
• Complimentary gifts, promotional items, or samples that were not separately purchased.
• Personalized or customized products.

Fragrance preference, scent longevity, or a change of mind after a product has been opened or sprayed does not normally qualify the item for return. Individual fragrance perception may vary.

06 Exchanges

We currently do not offer direct exchanges.

If you would like a different item, size, product, or fragrance, please request a return for the original eligible product and place a new order separately.

Placing a replacement order does not waive the eligibility requirements for the original return.

07 Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, leaking, or defective item, please contact us as soon as reasonably possible after delivery.

Please provide your order number and clear photographs showing:

• The outer shipping package.
• The shipping label.
• The internal protective packaging.
• The affected product and the damage, defect, leakage, or incorrect item.

Please retain the product and all packaging until we have completed our review.

Depending on the circumstances, product availability, and applicable law, we may offer a replacement, refund, store credit, or another appropriate remedy.

08 Allergies & Adverse Reactions

Customers are responsible for reviewing product ingredients, labels, warnings, and manufacturer instructions before use. Customers with known sensitivities may wish to seek professional advice before using a fragrance or personal-care product.

Discontinue use if irritation or an adverse reaction occurs. Opened or used products are generally not returnable solely because of a personal sensitivity or fragrance preference, except where required by law or where the product is defective or incorrectly described.

09 Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation after processing has begun.

An order that has already shipped cannot ordinarily be canceled in transit and must follow the return procedure described in this policy.

If we successfully cancel an order before shipment, any collected payment for the canceled order will be refunded to the original payment method, subject to applicable law and payment-provider procedures.

10 Refused & Undeliverable Packages

Packages returned because of refusal, an incorrect address, failed delivery attempts, failure to collect, or unpaid carrier or import charges will be reviewed after they are received.

Where permitted by law, original shipping costs, return charges, or other direct carrier fees may be deducted from a refund when the failed delivery was caused by information or action attributable to the customer.

Any refund or reshipment arrangement will be handled in accordance with this policy and applicable law.

11 Contact Us

If you have questions about a return, refund, or order issue, please contact our customer service team through the contact information provided on our website.

Please include your order number and the email address used at checkout so that we can assist you efficiently.

Thank you for shopping with us. We appreciate your trust and the opportunity to provide a thoughtful customer experience.