Return & Refund Policy

Last Updated: July 7, 2026

We want you to be satisfied with your purchase. If you are not satisfied with your order, please review our return and refund policy below. This policy applies to orders shipped to customers in the United States.

Nothing in this policy limits any rights or remedies that cannot be waived under applicable federal or state consumer-protection law.

1. Return Period

Customers may request a return within 14 days after receiving their order.

To be eligible for a return, the item must:

• be unused and in the same condition as received;

• remain unopened, unsprayed, and sealed where applicable;

• include the original packaging, protective materials, accessories, and tags, if applicable;

• include proof of purchase or a valid order number;

• be returned in accordance with the instructions provided by our customer service team.

Items that have been opened, sprayed, used, worn, washed, damaged, altered, or returned with missing packaging may not be accepted, except where the item is defective, damaged upon arrival, incorrectly supplied, or required to be accepted by law.

2. Return Process

To request a return, please contact our customer service team through the contact information provided on our website. Include:

• your order number;

• the item you wish to return;

• the reason for the return;

• clear photographs if the item is damaged, defective, incorrect, or has a packaging issue.

After your return request is reviewed and approved, we will provide return instructions and, when applicable, the return address or shipping label.

Please do not send items back before receiving return approval. Unauthorized returns may be delayed, refused, or returned to the sender.

Return approval does not guarantee a refund. Returned items remain subject to inspection.

3. Return Shipping Costs

Customers are responsible for return shipping costs unless:

• the item received is defective;

• the wrong item was sent;

• the product arrived damaged;

• we made another verified fulfillment error;

• applicable law requires us to pay the return cost.

Original shipping fees are non-refundable unless the return is caused by an error on our part or otherwise required by law.

We recommend using a trackable shipping service and retaining the shipping receipt. We are not responsible for a customer return that is lost or damaged before it reaches the designated return location.

No restocking fee will be charged for an approved return unless a fee was clearly disclosed before purchase and is permitted by applicable law.

4. Refund Process

Once we receive and inspect your returned item, we will notify you whether the refund has been approved or declined.

Approved refunds will be issued to the original payment method. We cannot normally issue a refund to a different card, account, or payment method.

Please allow additional time for your bank, credit-card company, or payment provider to complete and post the transaction. Processing times vary by provider and are outside our control.

If a refund appears overdue after we have confirmed that it was issued, please first contact your payment provider and then contact our customer service team with your order details.

5. Non-Returnable Items

Unless defective, damaged, incorrectly supplied, or otherwise required to be accepted by law, the following items are not eligible for return:

• items marked as final sale;

• opened, sprayed, tested, or used fragrances;

• opened or unsealed beauty and personal-care products;

• items damaged, altered, or contaminated after delivery;

• products without their original packaging, seals, accessories, or tags;

• gift cards;

• complimentary gifts, promotional items, or samples that were not separately purchased;

• personalized or customized products.

Fragrance preference, scent longevity, or a change of mind after a product has been opened or sprayed does not normally qualify the product for return. Individual fragrance perception may vary.

6. Exchanges

We currently do not offer direct exchanges.

If you need a different item, size, product, or fragrance, please return the original eligible product and place a new order separately.

Placing a replacement order does not waive the eligibility requirements for the original return.

7. Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, leaking, or defective item, please contact us as soon as reasonably possible after delivery.

Please provide your order number and clear photographs showing:

• the outer shipping package;

• the shipping label;

• the internal protective packaging;

• the affected product and the damage, defect, leakage, or incorrect item.

Keep the item and all packaging until we have completed our review. Depending on the circumstances and product availability, we may offer a replacement, refund, store credit, or another appropriate remedy.

8. Allergies and Adverse Reactions

Customers are responsible for reviewing product ingredients, labels, warnings, and manufacturer instructions before use. If you have known sensitivities, consider seeking professional advice before using a fragrance or personal-care product.

Stop using a product if irritation or an adverse reaction occurs. Opened or used products are generally not returnable solely because of a personal sensitivity or fragrance preference, except where required by law or where the product is defective or incorrectly described.

9. Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after processing has begun.

An order that has already shipped cannot be cancelled and must follow the return process described in this policy.

If we successfully cancel an order before shipment, any collected payment for the cancelled item or order will be refunded to the original payment method.

10. Refused and Undeliverable Packages

Packages returned because of refusal, an incorrect address, failed delivery attempts, failure to collect, or unpaid carrier or import charges will be reviewed after they are received.

Where permitted by law, original shipping costs, return charges, or other direct carrier fees may be deducted from the refund when the failed delivery was caused by information or action attributable to the customer.

11. Contact Us

If you have questions about a return, refund, or order issue, please contact our customer service team through the contact information provided on our website and include your order number.